Terms & Conditions

By accessing or using the Milky Way Tours website and booking any of our travel services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website and services.

• All bookings are subject to availability and confirmation.
• A booking is confirmed only after the required payment has been successfully received.
• Customers are responsible for providing accurate personal and travel information.
• We reserve the right to refuse or cancel bookings containing incorrect or misleading information.

• All prices displayed on our website are subject to change without prior notice until a booking is confirmed.
• Payments are processed securely through trusted third-party payment gateways.
• Customers are responsible for any applicable taxes, bank charges, or currency conversion fees.

• Cancellation requests must be submitted through our official support channels.
• Refund eligibility depends on the cancellation timing and package booked.
• Certain promotional offers or special packages may have separate cancellation policies.
• Processing fees charged by payment providers may not be refundable.

• Requests for booking modifications are subject to availability.
• Additional charges may apply depending on the service provider's policies.
• We reserve the right to modify itineraries due to weather, government regulations, operational requirements, or unforeseen circumstances.

• Follow the instructions provided by tour guides and local authorities.
• Respect local customs, laws, and fellow travelers throughout the journey.
• Arrive on time for scheduled departures and activities.
• Any disruptive or unsafe behavior may result in removal from the tour without refund.

Milky Way Tours shall not be held responsible for delays, cancellations, or failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods, earthquakes, or fires
• Pandemics or epidemics
• Government restrictions
• War or civil unrest
• Transportation strikes
• Severe weather conditions

We respect your privacy and are committed to protecting your personal information. Any information collected during the booking process is used only for providing our services, processing bookings, customer support, and legal compliance. Please review our Privacy Policy for more details on how we collect, use, and protect your information.

While we strive to ensure uninterrupted access to our website, we do not guarantee that it will always be available, error-free, or free from viruses or technical issues. Maintenance and unexpected outages may occur from time to time.

• You are responsible for maintaining the confidentiality of your account credentials.
• Notify us immediately if you suspect unauthorized access to your account.
• We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.

Milky Way Tours may update these Terms & Conditions at any time to reflect changes in our services, legal requirements, or operational practices. Updated terms will become effective immediately upon being published on this page. Continued use of our website constitutes your acceptance of the revised Terms & Conditions.